Refunds

Should it occur that the goods you paid for are, for some reason, currently not in stock, you will be refunded within 48 hours, i.e. in next 2 working days. If necessary, we will contact you to check whether the rest of your order should be delivered. Our offer is updated on a daily basis, and if a product is not available, it is blocked and cannot be ordered so as to minimise the possibility of omissions.

Unilateral termination of contract

The user can terminate the Contract unilaterally within 14 (fourteen) days without stating the reason. In case of a unilateral termination of contract, the user bears the costs for the return of goods.

The user is not entitled to terminate the Contract unilaterally:

• if the service has been fully provided, and the provision of service began upon his/her prior explicit consent and his/her confirmation that he/she is aware of the fact that he/she loses the right to terminate the Contract unilaterally if the service has been fully provided
• if the subject of the Contract are sealed goods that are not suitable for return due to health or hygiene reasons, and if the goods were unsealed after delivery
• if the subject of the Contract are goods that are, due to their nature, inseparably mixed with other items after delivery
• if the subject of the Contract is a product or service whose price depends on changes on the financial market that are beyond the influence of the Seller and that might occur during the period in which the Buyer is entitled to unilaterally terminate the contract
• if the subject of the Contract is a product made according to the specification of the Buyer or a product clearly customised for the Buyer
• if the subject of the Contract is the delivery of alcoholic beverages whose price has been agreed at the time of concluding the contract and the delivery can be made only after 30 days, if the price depends on changes on the financial market that are beyond the influence of the Seller
• if, when determining a defect to the product, over half of the product has been consumed

In order for the user to exercise his/her right to a unilateral termination of Contract, he/she is required to notify Kozlović d.o.o. about his/her decision to terminate the Contract unilaterally before the expiry, and to do so by means of an unequivocal statement sent by regular mail (to the address Kozlović d.o.o., Valle 78 – Momjan, 52460 Buje) or electronic mail in which he/she states his/her first and last name, address, telephone number, fax number or e-mail address, whereby he/she may also use the written form for unilateral termination of Contract.

The form for unilateral termination of Contract is available HERE, the user can complete it and send it electronically. Kozlović d.o.o. will send a confirmation of receipt of the notification on unilateral termination of the Contract to the user by e-mail.

The deadline for unilateral termination of the Contract is 14 (fourteen) days from the day when the goods that are the subject of the Contract were handed over to the user or a third party designated by the user, who is not a carrier, or in case of service, 14 (fourteen) days from the conclusion of the Contract.

If the user terminates the Contract unilaterally, he/she will be refunded for the funds that were received from him/her, including delivery costs, without delay, and at the latest 14 (fourteen) days after Kozlović d.o.o., i.e. webshop@kozlovic.hr receives the decision of the user on unilateral termination of the Contract. The funds will be refunded in the same manner in which the payment was made by the user. Should the user agree with a different manner of refund, he/she bears no refund-related costs. Kozlović d.o.o. can make a refund only after the goods have been returned to it.

The user is required to hand in or send the goods to the address Kozlović d.o.o., Valle 78 – Momjan, 52460 Buje, without undue delay, and at the latest within 14 (fourteen) days after having sent his/her decision on unilateral termination of the Contract. Direct costs for the return of goods are borne by the user. Prior to termination of the Contract, the user is kindly asked to call +385 52 779177 or send an e-mail to webshop@kozlovic.hr in order to have the procedure for the return of goods explained.

Pursuant to Article 77, Paragraph 5 of the Consumer Protection Act, the user is responsible for impairment of goods resulting from handling of goods, apart from such handling that was necessary to determine the nature, characteristics and functionality of goods. In case of damage to the original packaging, the refunded amount will be reduced by a percentage corresponding to the value of the goods. In such a case, the user will be notified of the amount by which the refund will be reduced.

If, upon the request of the user, the provision of service began during the time period for unilateral termination of the Contract, the user is required to pay to Kozlović d.o.o. the amount corresponding to the amount of goods/services delivered until the moment in which the user notified Kozlović d.o.o. of the unilateral termination of the Contract.

FORM FOR UNILATERAL TERMINATION OF CONTRACT

Complete information relating to the right of users to the unilateral termination of contract can be found at the following link: Consumer Protection Act.

Consumer Complaints

You are kindly asked to file all complaints in writing, and we will respond to them as soon as possible. The address is: Kozlović d.o.o., Valle 78 – Momjan, 52460 Buje.

You are kindly asked to inspect the goods at delivery because subsequent complaints will not be taken into consideration. You are also kindly asked to file a complaint as soon as possible, preferably on the same day.
For further questions, feel free to contact us at webshop@kozlovic.hr